Dear Dave,
This is written to express my enthusiastic congratulations on your 20th anniversary in business! I want to give you and all Wheeling Auto Center employees a tremendous thank you for, in my experience, your superb service.

I will never forget the time that I brought my car to you after becoming completely fed up with my Toyota dealer’s service. I’d had my car in twice to the dealer only because my car was still slightly under the Prius’ 80,000 mile electrical system warranty. After my “check engine” light came on yet again, I gave up on the dealer and took my car to you. To my astonishment, I soon got a call from Tim telling me great news. Tim had somehow looked up a Toyota service bulletin which stated that there was a new computer part that should have been installed in my car but wasn’t. Tim drove my car to the dealer and showed their service manager the bulletin. This repair was covered under the warranty. Tim succeeded in getting Toyota to do the repair, thereby saving me a thousand dollars! I later got a call from the Toyota service manager saying that they had “made a mistake” in not installing the new part when I had the car in previously.
Sincerely,

Crystal Horowitz.
A very satisfied customer

“They know me and they know my car. They don’t pressure--it’s up to you. After a major repair to my son’s car, he had more trouble with it in another state. Wheeling Auto Center worked with another company to successfully repair his car at no charge to us. We called Dave--he handled it all! It would have been a nightmare if we had to handle it. It’s so refreshing! It made us feel like, “Yes, we’ll take all of our cars there.”

Mendi & David D.
Customers for more than 5 years

“At other auto repair places, we felt we were invisible, but we were surprised at the personal attention we received at Wheeling Auto Center. They do a good job and they’re trustworthy. They’re very accommodating; we can get in when we need to, and it’s so easy to make an appointment. Their pricing is more than fair, too; they’re very competitive. I view them like a visit to the doctor--I know a little bit about cars, but they know my car like a doctor knows the patient.”

Donna & Jake I.
Customers for more than 12 years

“I felt like they were looking to save me money--they were looking out for me. They give me the alternatives if I can’t do it all at once. That’s extra service. I want to feel like they are willing to go the extra mile, and that they know their business without being cocky about it. What I want is a company that is able to perform any maintenance and repairs, give me good value and be honest about it. Honesty is huge. And, they’re friendly and attentive.”

Carol D.
Customer for more than 7 years

“I know very little about cars. Sometimes I feel like a car is an evil necessity. Every time I visited Wheeling Auto Center, I felt more comfortable that I was dealing with an honest person. Once you find someone you’re comfortable with, you’ll continue doing business with them. I’m comfortable with Dave; he’s honest. I always get a decent estimate for work I need, the loaner cars are a big plus and they always give me a reasonable time projection and keep me appraised of the progress on my car.”

Joe R.
Customer for more than 6 years